1. Booking & Payment

• A 50% advance payment is mandatory to confirm all reservations.
• Full advance payment may be required during peak seasons, holidays or for group bookings.
• Accepted payment methods include UPI, net banking, credit/debit cards and cash.
• Any outstanding balance must be settled as communicated in your booking confirmation.
• Cancellations and refunds are governed by our Cancellation & Refund Policy.

2. Check-in & Check-out

Check-in	2:00 PM
Check-out	12:00 PM

• Early check-in and late check-out are subject to availability and may attract additional charges.
• Guests are requested to inform the resort in advance of any special arrival requirements.

3. Identification Requirements

• All guests must present valid government-issued photo identification at check-in.
• Accepted IDs include Aadhaar Card, Passport, Driving Licence and Voter ID.
• Foreign nationals must present a valid passport and visa and assist with Form C formalities.
• The resort reserves the right to deny check-in if valid identification is not provided.

4. Room Occupancy & Child Policy

Room type	Maximum occupancy
Family Suite Rooms	4 adults + 2 children
Deluxe Rooms, Forest View Wood House, Hill View Couple Suite Rooms	2 adults + 1 child

Child age	Charge
1 to 5 years	Complimentary accommodation and amenities
6 to 12 years	50% of the applicable rate
Above 12 years	Charged as an adult

• Additional guests, extra beds and children are charged as per applicable rates.
• All occupancy limits must be adhered to.

5. Guest Conduct & Resort Etiquette

• Guests are expected to treat fellow guests, staff and resort property with respect.
• Misconduct, harassment, abusive behaviour or illegal activities may result in termination of the stay without a refund.
• Quiet hours are observed between 10:00 PM and 7:00 AM. Guests are requested to avoid loud music and disturbances during this period.
• Weapons, narcotics, flammable substances and other prohibited or illegal items are strictly forbidden.

6. Pet & Alcohol Policy

• Pets are not permitted on the resort premises.
• Alcohol consumption and smoking are not permitted on the property. Guests who engage in these activities do so entirely at their own risk and are responsible for ensuring no harm is caused to fellow guests, employees or property. Resort amenities may not be used under the influence of alcohol.

7. Guest Responsibility & Liability

• Guests are responsible for any damage, breakage or loss caused to resort property due to their actions or negligence.
• The cost of repair or replacement may be charged accordingly.
• Guests are advised to safeguard their personal belongings and valuables. The resort is not responsible for loss of unattended or unsecured belongings, subject to applicable law.

8. Adventure Activities & Safety

• Activities such as boating, mud track rides, trekking and adventure games must be undertaken in accordance with staff instructions and safety guidelines.
• Appropriate safety equipment must be used wherever required.
• Children must be supervised by their accompanying adults at all times.
• Activities may be restricted, modified or suspended due to weather, operational or safety conditions.
• Guests with medical conditions or physical limitations should consult resort staff before participating in physically demanding activities.
• Participation is voluntary and subject to the applicable activity-specific safety instructions and terms.

9. Emergency Assistance

• First-aid assistance is available at the front desk.
• Guests requiring medical assistance should immediately inform the reception team.
• Please inform the resort in advance of any relevant allergies or special medical requirements.
• Emergency assistance and contact information are available through the resort team.

10. Connectivity

• Complimentary Wi-Fi is available in guest rooms and designated public areas.
• Mobile network connectivity may vary due to the resort’s natural, hilly location.

11. Environmental Responsibility

We encourage all guests to help us preserve the natural surroundings.

• Avoid littering across the property and surrounding nature trails.
• Switch off electrical appliances when not in use.
• Respect the greenery, wildlife and natural environment.
• Help us maintain a clean and sustainable resort experience.

12. General Terms

• Resort facilities, activities and services are subject to availability and operational conditions.
• Guests are encouraged to confirm specific requirements and arrangements before arrival.
• Any special requests or arrangements must be confirmed by the resort.
• The resort reserves the right to update these terms when necessary, subject to applicable law and the terms of confirmed bookings.