1. Information we collect

• Booking details: name, phone number, email, number of guests, dates and special requests.
• Identification: government ID details collected at check-in, as required by law (including Form C details for foreign nationals).
• Payment information: online payments are handled by our booking engine and payment provider. We do not store your full card or bank details.
• Messages: information you share when you call, email, WhatsApp or fill in a form on our website.
• Health information you choose to share: such as allergies or medical requirements, used only to assist you during your stay.
• Website usage: basic technical data such as browser type and pages visited, collected through cookies and analytics tools.

2. How we use your information

• To process and confirm bookings and contact you about your stay or event.
• To meet legal requirements, such as guest registration and record keeping.
• To respond to enquiries and improve our services and website.
• To send offers and updates, only if you have agreed to receive them. You can opt out at any time.

3. Sharing your information

We do not sell your personal information. We share it only with our booking engine, payment provider and IT service providers to process your booking, and with government authorities when required by law.

4. Cookies

Our website uses cookies to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected.

5. How long we keep information

We keep your information only as long as needed for the purposes above or as required by law, and then delete or anonymise it.

6. Your rights

You can ask us to access, correct or delete your personal information, or withdraw consent for marketing, by contacting us using the details below.

7. Security

We take reasonable steps to protect your information from unauthorised access, loss or misuse.

8. Third-party links

Our website links to sites such as our booking engine, Google Maps, Instagram, YouTube and TripAdvisor. Their own privacy policies apply when you use them.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.